SPECIAL REQUIREMENTS

We know the salon experience isn’t one-size-fits-all, we are all different in our beautiful ways and want to make sure your appointment works for you. If there’s anything we can do to help you feel more at ease during your appointment, please just let us know — either when booking or by dropping us a quick email to hello@bullerandrice.com

Sustainable Options

Everything we do at Buller and Rice is done with conscious consideration — from the products we use, to the way we run our spaces. That includes the drinks we serve, the cleaning products we choose, how we wash hair, and how we manage waste and recycling. We also offer refill options and low-waste alternatives.

If sustainability is important to you (it is for us), feel free to ask your stylist — we’re always happy to chat about what we’re doing behind the scenes.

ACCESSIBILITY

If you have mobility needs or would prefer step-free access, just let us know. Some of our spaces have stairs or tighter areas, so we’ll make sure the setup is right for you on the day.

SILENT APPOINTMENTS

Not in the mood to chat? Totally fine. You’re welcome to enjoy your appointment in peace — no pressure to make conversation.

Mirror-Free Appointments

If you’d rather not face the mirror during your appointment, we’re happy to cover or remove it. No explanation needed.

Low Sensory Options

If you’re sensitive to sound, light or busy environments, we can recommend quieter times of day, adjust music levels, or tailor the experience to suit a calmer vibe. Just let us know what works best for you.

Name or Pronoun Preferences

You’re welcome to share your name and pronouns — we will always respect them.

BABIES AND FUR BABIES

Babies and well-behaved dogs (must be on a lead) are both welcome in the salon. Just give us a heads up so we can make space and fuss over them properly.

Mental Health Days Welcome

If you’re having a low day, you are still absolutely welcome here — no pressure to be “on.” We’ll meet you where you’re at.